Store Information

General information about our pharmacies and how to make the most of each visit. 

The goal of our integrative pharmacy is to integrate the best of all evidence-based modalities of medicine in a way that optimizes the health and wellness of our clients. This means, in addition to pharmaceutical medications, that we also look at supplements, nutrition, lifestyle measures, and more, in developing a unique care plan for our clients. We believe that this multi-faceted approach lays the foundation for not just treating illness, but for preventing future illness as well.

We do so much more than just dispense medications. We aspire to be a hub of health and we strive to offer a boutique pharmacy experience to all of our clients. We know the key to providing the highest level of care is spending one-on-one time with our clients to get to the root of their health concerns. Our integrative approach means we’re able to offer a much greater breadth of knowledge and services to our clients. We’re trained to bridge the gap between conventional and complementary medicine.

We’re a full-service pharmacy that offers all the usual services of a traditional pharmacy, including dispensing prescriptions, medication counseling, and blister packaging. We also offer one-on-one consultations with our pharmacists and natural health advisors. Beyond this, all of our stores are equipped with a compounding lab where we make customized medicine, tailored to the individual patient’s needs. Many of our stores have specialty services including Skin Check (high-resolution imaging for early detection of skin concerns), Blend and Boost (a one-onone skin consultation followed by a customized, compounded skincare product), TreatGx (gene testing to see how your unique genes affect how your body responds to medications), hormone testing, and more. We also offer a complimentary delivery service for prescriptions

In addition to our pharmacy staff, which is comprised of pharmacists as well as compounding pharmacy technicians, our team consists of natural health advisors with backgrounds in holistic nutrition. This means our team is highly qualified to not only offer pharmaceutical services, but to also offer consultation on supplements, nutrition, and lifestyle measures for all facets of health and wellness.

To get the most out of your consultation with a pharmacist, it’s important to give the pharmacist a detailed list of your current medications, which includes prescriptions, over-the-counter medications, and supplements. It’s helpful to have a record of recent medical documents such as lab work, which are oftentimes important in tracking the safety and effectiveness of your medications.

Pharmacists are one of the most readily accessible members of your healthcare team. They have the educational background to answer so many medication- and health-related questions, and they are more than happy to consult with clients one-on-one. Speak to one of us today!

No. Customer Appreciation Day and Senior Day discounts are not recognized on Purepharmacy.com. Please visit a Pure Integrative Pharmacy stores near you to take advantage of these two promotions.

No. Please visit us at any Pure Integrative Pharmacy stores near you to redeem your pure[VIP]rewards points.

Online Shipping & Returns

General FAQs regarding our online shipping, return policy, and more for our online storefront. 

Please note that we are not the manufacturers of the products we sell. If you have a question regarding the product or have any other product related concerns, please contact the manufacturer at the phone number on the packaging. If you would like to make a return request, please email pureonline@purepharmacy.com with your order number (as quoted in the subject line of your “Order Confirmation”). All returns must be sent prepaid within 30 days of the date received, and be accompanied by a return authorization code. No collect shipments will be accepted. Shipping charges are non-refundable. We do not accept returns on opened merchandise.

Certain items, such as probiotics, perishable items, cosmetics, intimate or sanitary goods, personal care items, gift cards or clearance items are not eligible for return.

Returns are subject to a 15% restocking fee.

No cancellations will be accepted after an order has been shipped. 

All orders require 2-7 business days of processing time to be picked, packed and prepared for shipping unless otherwise noted on the product page of the item(s) you’ve ordered, or communicated via e-mail. The same processing time applies to store pickup orders. 

Standard shipping for the Vancouver area usually takes from 1-4 business day from time of pick up, parcels going further than BC may take longer. We are currently unable to offer specific delivery estimates due to COVID-19.